Service Delivery: Eight weeks in …

I wrote this post in May 2019, shortly after changing roles into the Red Hat Service Delivery SRE team, which is the group building Red Hat’s -as-a-Service tech, at the time largely OpenShift itself (but since has grown wildly). The external version you’re reading has been very lightly edited for internal stuff not relevant to the overall message.

I’ve found myself going back to it often to remind myself of my core own core values, sharing and re-sharing it internally when I feel we get off course, and also putting it in front of new hires so they understand where I am coming from. As expected, some of my thinking has evolved in the intervening years, but I feel the content has aged fairly well.

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